GDPR User Rights

This page explains the GDPR rights available to users of IPTrack.uk, a service operated by FalcoSoft ITS Ltd. It covers access, correction, deletion, restriction, portability, objection and privacy requests related to the website, account area, uptime monitoring, Evidence screenshots, contact communication and anti-abuse protection.

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1. Data controller

The data controller for personal data processed through IPTrack.uk is:

  • FalcoSoft ITS Ltd – operator of IPTrack.uk / IPTrack Pro
  • Contact email: [email protected]
  • Website: falcosoft.bg
  • For GDPR requests, use the subject: GDPR Request

2. Personal data covered by this page

Account and access data

  • Email address
  • Name or public display name, when provided
  • External login provider identifier, when used
  • Account status, service plan and activated modules

Google login data

  • Google account identifier
  • Email address
  • Name and avatar URL provided by Google
  • Technical login and session information

Service and report data

  • Domains, websites and URLs submitted for checks
  • Uptime checks, status history and technical logs
  • Evidence screenshot requests, screenshots and report metadata
  • Security scan, AI visibility and diagnostic report data

Technical and security data

  • IP address
  • Browser and device information
  • Date and time of actions
  • Security, anti-spam and abuse prevention logs

3. Purposes and legal basis

Purpose Example Legal basis
Account access and service delivery User panel login, active plans, modules and reports Contract or user request
Monitoring and Evidence reports Uptime checks, screenshots, point metadata and report history Contract, user request or legitimate interest
Contact and support communication Contact form messages, support replies and activation requests Consent or user request
Security and abuse prevention IP logs, rate limits, spam filtering and incident investigation Legitimate interest
Legal, accounting and operational records Payment metadata, invoices or service activation history Legal obligation or legitimate interest

4. Retention periods

  • Account data: retained while the account is active or while needed for security, billing, audit or legal reasons.
  • Monitoring and Evidence data: retained while the service is active or while needed for technical history, proof reports and operational records.
  • Contact form messages: retained for a reasonable period needed to reply and keep support history.
  • Payment metadata: retained for accounting, legal and operational purposes.
  • Security logs: retained for a limited period, unless an incident, abuse case or legal requirement applies.

5. Your GDPR rights

Access

You may request information about the personal data we process about you.

Correction

You may request correction of inaccurate or incomplete personal data.

Deletion

You may request deletion where GDPR conditions are met.

Restriction

You may request temporary restriction of processing in specific cases.

Portability

You may request data you provided in a structured format where applicable.

Objection

You may object to processing based on legitimate interest.

To exercise your rights, email [email protected] with the subject GDPR Request. We may request reasonable identity verification when needed.

6. Service providers and processors

IPTrack.uk may use external service providers only where needed for the operation of the service:

  • Hosting and server infrastructure
  • Email delivery and support communication
  • Payment providers for activation and billing
  • External login provider for Google login
  • Cloudflare, CDN, WAF and anti-abuse services, when used
  • EyeballMonitor.com infrastructure for Evidence screenshots and real ISP monitoring points
  • Logging, diagnostics and security systems
Only the minimum data required for the service is processed. Personal data is not sold.

7. Security measures

Technical measures

  • TLS/SSL encryption
  • Restricted administrative access
  • Anti-spam and anti-abuse controls
  • Security logging and incident diagnostics

Organizational measures

  • Data minimization
  • Access limitation where needed
  • Review of abuse and security incidents
  • Deletion or anonymization when data is no longer needed

8. How to submit a GDPR request

Send an email to [email protected] and specify the right you want to exercise.

  • Use the subject GDPR Request.
  • Include the email address connected to your account, if you have one.
  • Describe whether you request access, correction, deletion, restriction, portability, objection or another privacy action.
  • For requests related to reports or submitted targets, include enough detail for us to identify the relevant account or record.

9. Right to complain

If you believe that the processing of your personal data violates applicable data protection law, you may contact the competent data protection supervisory authority.

10. Updates

IPTrack.uk may update this GDPR page when the website, user panel, monitoring services, Evidence infrastructure, payment flow or legal requirements change.

Last updated: 08.08.2026