Privacy Policy

This Privacy Policy explains how IPTrack.uk, a service operated by FalcoSoft ITS Ltd, collects, uses, stores and protects personal data when visitors use the website, public IP and domain tools, user account area, uptime monitoring, Evidence screenshots, paid plans, contact form and account login.

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1. Data controller

FalcoSoft ITS Ltd is the operator of IPTrack.uk / IPTrack Pro and acts as data controller for the personal data processed through this service.

2. Data we may collect

2.1 Contact form data

  • Name
  • Email address
  • Subject and message content
  • IP address, browser and device information for anti-abuse protection

2.2 User account data

  • Name or public display name, when provided
  • Email address
  • Login provider information, including external login provider data when used
  • Service plan status, activated services and module access

2.3 Google login data

  • Google account identifier
  • Email address
  • Name and avatar URL provided by Google
  • Technical login and session information

2.4 Monitoring and Evidence data

  • Domains, websites and URLs added for monitoring
  • Uptime checks, response codes, statuses and technical logs
  • Evidence screenshot requests, generated results and report metadata
  • IP address, browser, device and technical data needed for security and abuse prevention
IPTrack.uk does not store bank card data and does not sell personal data to third parties.

3. Purposes of processing

  • Providing access to IPTrack.uk, the user panel and public IP/domain tools
  • Creating and managing uptime monitors, Evidence checks and technical reports
  • Activating paid plans, service modules and account access
  • Responding to contact form messages and support requests
  • Security logging, anti-abuse protection, rate limiting and incident prevention
  • Improving service reliability, stability and operational quality

4. Legal basis

  • Consent – when data is voluntarily provided or when optional communication is requested.
  • Contract or pre-contractual request – when a user requests service activation, support or account access.
  • Legitimate interest – for security, anti-spam protection, abuse prevention, moderation and service reliability.
  • Legal obligation – when applicable law requires retention or disclosure of information.

5. Sharing of data

Data may be processed through service providers only when needed for the operation of the website and services:

  • Hosting and server infrastructure
  • Email delivery and support communication
  • Payment providers for payment processing and service activation
  • Cloudflare, CDN, WAF or anti-abuse services, when used
  • EyeballMonitor.com infrastructure for Evidence screenshots and real ISP monitoring points
  • Legal or administrative authorities when required by law
Personal data is not sold and is not shared with third parties for their own independent marketing purposes.

6. Retention period

  • User account data is retained while the account is active or while needed for security, billing, audit or legal reasons.
  • Monitoring and Evidence data is retained while the service is active or while needed for technical history, proof reports and operational records.
  • Payment metadata is retained for accounting, legal and operational purposes.
  • Contact messages are retained for a reasonable period needed to reply and keep support history.
  • Security and abuse logs are retained for a limited period, unless an incident, abuse case or legal requirement applies.

7. User rights

Access

You may request information about the personal data we process about you.

Correction

You may request correction of inaccurate or incomplete data.

Deletion

You may request deletion where GDPR conditions are met.

Objection

You may object to processing based on legitimate interest.

To exercise your rights, email [email protected] with the subject GDPR Request.

8. Cookies and technical data

IPTrack.uk may use cookies and similar technologies for:

  • session handling and account login;
  • anti-abuse, anti-spam and automated attack protection;
  • remembering user preferences;
  • basic statistics, reliability analysis and service improvement.

9. Security

  • TLS/SSL encryption
  • Restricted access to administrative areas
  • Anti-spam and anti-abuse controls
  • Security logging and incident diagnostics
  • Periodic technical checks and service monitoring

10. Changes to this policy

IPTrack.uk may update this Privacy Policy when the website, paid services, Evidence functionality, infrastructure or applicable law changes.

Last updated: 08.08.2026

11. Related legal pages

This policy is part of the IPTrack.uk legal information package. Please also review: